Effective date: 1st March 2026
Business name: Heal & Rebuild Recovery Centre (“Heal & Rebuild”, “we”, “us”, “our”)
Location: Wetherill Park, NSW, Australia
Website: healandrebuildrecoverycentre.com.au
Booking platform: Vagaro

1) Acceptance of these Terms

By accessing our website, booking a session, purchasing a pack, or joining a membership, you agree to these Terms & Conditions (“Terms”). If you do not agree, you must not use our services.

2) Services

Heal & Rebuild provides recovery and wellness services, which may include (but are not limited to):

• Traditional sauna

• Steam room

• Cold plunge / cold immersion

• Magnesium spa / mineral immersion

• Other recovery services offered from time to time (“Services”)

All Services are provided subject to availability, operational requirements, and safety considerations.

3) Not Medical Advice

Our Services are provided for general wellbeing and recovery support and do not constitute medical advice, diagnosis, or treatment. You should seek advice from a qualified healthcare professional before using our Services if you have any medical condition, injury, or concern.

4) Eligibility and Safety Requirements

You must ensure you are physically and medically fit to participate in the Services.

4.1 You must not use Services if you:

• Have been advised by a medical professional to avoid heat exposure, cold immersion, or sauna/steam environments

• Have a serious cardiovascular condition (including uncontrolled high blood pressure), history of stroke, or fainting

• Are pregnant (unless cleared in writing by a medical professional)

• Have uncontrolled epilepsy or a condition that may cause loss of consciousness

• Are under the influence of alcohol or drugs

• Have open wounds, infectious disease, or any condition that may pose a risk to others

• Are otherwise unwell or symptomatic (including fever)

4.2 You agree to:

• Follow all staff instructions, signage, and safety guidance

• Use the facilities responsibly and respectfully

• Stop immediately and notify staff if you feel unwell, dizzy, faint, or experience pain/discomfort beyond normal exertion

We reserve the right to refuse entry or discontinue a session if we believe participation may be unsafe.

5) Assumption of Risk

You acknowledge that recovery modalities such as heat exposure, steam therapy, cold immersion, and mineral immersion carry inherent risks, including (but not limited to): dizziness, fainting, dehydration, changes in blood pressure, nausea, discomfort, or aggravation of existing conditions.

To the fullest extent permitted by law, you voluntarily assume these risks.

6) Liability and Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (ACL) that cannot be excluded.

To the maximum extent permitted by law:

• We are not liable for any indirect, consequential, or special loss (including loss of profit, loss of opportunity, or reputational loss).

• Our liability for any claim relating to the Services is limited (at our option) to re-supplying the Services or paying the cost of having the Services supplied again.

7) Bookings, Accounts, and Platform Terms (Vagaro)

Bookings, packs, memberships, and payments may be processed via the Booking Platform. By using the Booking Platform, you also agree to that platform’s terms, policies, and privacy practices.

Heal & Rebuild is not responsible for outages, errors, or processing issues caused by third-party platforms, to the extent permitted by law.

8) Pricing and Payments

• Prices are listed in AUD unless stated otherwise.

• We may change prices at any time, but changes will not affect a booking already paid and confirmed.

• You authorise us (and/or the Booking Platform) to charge payment methods for purchases you make.

9) Cancellations, Rescheduling, No-Shows

Your cancellation and rescheduling rules may vary by service type and will be displayed at the time of booking. Unless otherwise stated:

• Cancellations/Reschedules: must be made at least [24] hours before the scheduled start time to avoid fees.

• No-shows / Late arrivals: may be treated as a forfeited session and charged in full.

We may require a card on file. Packs and memberships may deduct a session for no-shows or late cancellations.

10) Refunds

To the fullest extent permitted by law:

• Change-of-mind refunds are not provided for completed sessions, used packs, or elapsed membership periods.

• If you believe you are entitled to a refund under ACL due to a major failure, contact us using the details on our website.

If a refund is approved, it will be processed back to the original payment method where possible.

11) Packs and Session Credits

If you purchase a pack or session credits:

• Packs are valid for [insert validity period e.g., 3 months / 6 months] unless stated otherwise at purchase.

• Session credits are generally non-transferable and non-refundable except where required by law.

• Expired credits are forfeited unless we decide otherwise at our discretion.

12) Memberships

If you purchase a membership:

• Membership terms, inclusions, weekly limits (if any), and pricing are described at the point of purchase.

• Memberships are billed on a recurring basis (e.g., monthly) unless otherwise stated.

• You must ensure your payment method remains valid. Failed payments may suspend access until resolved.

12.1 Pauses and Cancellations

• Membership pause/cancellation rules may vary and will be shown at purchase or in the Booking Platform.

• If you cancel, access continues until the end of the current billing period unless stated otherwise.

• We may suspend or cancel memberships for misconduct, safety issues, or breach of these Terms.

13) Facility Rules and Conduct

You must:

• Treat staff and other guests with respect

• Use facilities hygienically and follow all posted rules

• Not bring glass, prohibited substances, or unsafe items into wet areas

• Not film or photograph other guests without explicit permission

• Comply with any reasonable direction from staff

We may refuse entry or remove you without refund if you breach conduct rules or create a safety risk.

14) Personal Property

You are responsible for your personal belongings. To the fullest extent permitted by law, Heal & Rebuild is not liable for loss, theft, or damage to personal property.

15) Health & Hygiene

For the health of all guests, you agree to:

• Shower where required

• Use towels as directed

• Not attend when unwell or contagious

• Disclose relevant health conditions if asked (for safety)

We may temporarily close areas for cleaning, maintenance, or safety inspections.

16) Intellectual Property

All content on our website (text, branding, logos, imagery, design) is owned by or licensed to Heal & Rebuild and may not be copied, reproduced, or used without written permission.

17) Website Use

You agree not to:

• Interfere with website operation

• Attempt unauthorised access

• Upload malicious code

• Use the website in any unlawful manner

We may suspend or block access if misuse is detected.

18) Privacy

We handle personal information in accordance with our Privacy Policy (available on our website). Bookings processed via third-party platforms are also subject to those providers’ privacy practices.

19) Changes to Services or Terms

We may update the Services, pricing, operating hours, or these Terms from time to time. Updated Terms will be posted on our website with a revised effective date.

20) Governing Law (NSW)

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of NSW.

21) Contact

For questions, cancellations, or support, contact us at:
Email: info@healandrebuildrecoverycentre.com.au
Address: 1187 The Horsley Dr, Wetherill Park NSW 2164 (if you want to show full address here)